Shipping costs

Our logistics partner

DHL & DP

Sustainable CO2-compensated shipping with DHL GoGreen or with Deutsche Post (both insured and with tracking) and their logistics partners in the respective destination country. All deliveries within the EU are duty-free and there is no import tax.

Shipping costs for non-commercial customers

Zone 1 Germany

Shipping costs: €5.90
For orders over €35, we deliver free of charge within Germany.

Zone 2 Austria

Shipping costs: €7.90
For orders over €150: €0.00

Zone 3 (Belgium, Denmark, France, Luxembourg, Netherlands, Poland, Czech Republic)

Shipping costs: €9.90
from €150.00 order value: €0.00

Zone 4 (Italy, Sweden, Slovakia, Slovenia, Spain, Hungary, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania)

Shipping costs: €14.90
from €200.00 order value: €0.00 €

Zone 5 (outside zones 1 to 4)

Shipping costs: from 49.90 €
from 500.00 € order value: 0.00 €

Shipping via DHL and Deutsche Post:

According to DHL and Deutsche Post, domestic delivery times are usually two to five working days.
Delivery to a DHL Packstation is also possible.

Deliveries to non-EU countries may incur additional charges. Additional fees and customs duties apply. Further information can be found at https://ec.europa.eu/taxation_customs/index_de.

Info: If you order multiple items and/or product sets that contain an item that is currently out of stock, they will only be shipped together once all products are available again. This reduces packaging waste and CO2 emissions, and thus protects our environment.

Dear Customer,

According to DHL and Deutsche Post, the delivery time within Germany is 2 to 5 days. Within the EU, 4 to 12 days, and to other countries, up to 14 days. These are guidelines; the final delivery time is the responsibility of the parcel carrier DHL, and abroad, the respective DHL partner.

After handover to DHL, a tracking number will be sent via email. The tracking link will be sent via email between 4:00 PM and 6:00 PM on the day of dispatch. Please check your spam folder if necessary.

If an order cannot be delivered by DHL or its partners abroad, it is usually returned to us. Possible reasons for this can be found on the following website: https://www.dhl.de/de/privatkunden/hilfe-kundenservice.html

If there is no error on the part of the buyer, such as an incorrect delivery address or no alternative drop-off location, or the package is not picked up from the post office within 7 days, we will resend the order at our expense.

If there is an obvious error on the part of the buyer (e.g., incorrect delivery address, absence, etc.), we charge €5.90 for redelivery within Germany. Euro shipping costs plus a €1 flat fee. For redeliveries outside of Germany, we charge shipping costs per zone plus a €1 flat fee. These costs also apply to each subsequent delivery attempt.

If the order was left with a neighbor, the notice can usually be found in the tracking information. However, even without a notice from the delivery person, it doesn't hurt to ask the neighbors. If DHL has delivered the order to the buyer's address and the corresponding notice is in the tracking information, but the delivery has not been received, you should check whether an alternative drop-off location has been provided to DHL. If necessary, please ask the courier about this.

We will hand over the delivery to DHL one business day after full payment has been received and recorded with us.of the order or receipt of payment. If payment is received by 1:00 PM, we will ship the order on the same business day.

Further shipping information: There must be a doorbell with the recipient's name. For example, if only the partner's name appears on the doorbell, the delivery address must be addressed accordingly.

If the package is to be delivered to your workplace, please be sure to include the company name in the delivery address. Without the company name, the package cannot usually be delivered.