Our logistic partners
We deliver to all EU countries via a logistics partner in the EU and generally always insured via DHL.
- All deliveries within the EU are duty-free and there is no import tax.
- Our products are all "Made in Germany". The products are therefore approved in Germany and the EU.
- up to 29,- goods value: 3.90 €
- from 29,- value of goods: 0.00 €
- up to 120,- goods value: 6.90 €
- from 120,- value of goods: 0.00 €
Shipping by DHL and Deutsche Post :
- According to DHL, the delivery time within Germany is 2 - 5 business days, outside Germany 4 - 12 business days. DHL hands over the delivery to a partner in the destination country. We have no influence on their delivery times.
- When delivering to non-EU countries, additional fees and duties apply. Further information can be found at https://ec.europa.eu/taxation_customs/index_en.
if DHL or the delivery service in your country is unable to deliver an order, it will be returned to us. Possible reasons for this can be found at the delivery service website.
As long as there is no error on your part, such as wrong delivery address, not present, or no alternative drop-off location deposited, or the package is not picked up at the pack station / post office, we will send the order again at our expense.
If the order was left with a neighbor, the notice is usually found in the shipment tracking. But even without a note from the delivery service, it doesn't hurt to ask your neighbors. If DHL or the delivery service in your country has delivered the order to your address and the corresponding note is in the shipment tracking, but you have not received it, please check whether you have left an alternative storage location and, if necessary, ask the delivery service.
If there is an obvious error on your part, we will charge 6,90 Euro for deliveries outside Germany (in Germany 3.90 Euro) plus 1,- Euro for for the additional effort. This also applies to any further delivery attempt. If you want to place an research request with DHL oder the delivery service in your country, only you can order the research request.