So that your dog can also benefit from our products, we place great importance on good compatibility. Our products are free from GMOs, gluten, yeast, soy, fructose, sugar, grains, flavors, preservatives, and artificial additives. Furthermore, we are proud to possess the Feed Quality and HACCP ISO 9001 certifications, which demonstrate that we adhere to the highest quality and safety standards. Therefore, we do everything to ensure the compatibility of our products.
However, it is important to note that compatibility can vary from animal to animal. Every pet is unique and may react more sensitively to certain ingredients than others. For this reason, like any other manufacturer, we cannot guarantee 100% compatibility.
If an incompatibility occurs within the legal 14-day return period, we will refund the purchase price, regardless of the reason. This policy ensures that customers are protected, as incompatibilities typically arise within a few hours to a week.
If, however, an incompatibility arises after this 14-day period, we recommend first ruling out other potential causes, as they may not necessarily be related to our products. We are happy to assist you with any questions or concerns.
